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Missing Product 101 Reference Guide

A quick-reference resource designed for housekeeping and operations teams when unpacking sojo products and reservation kits. 

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Print and post this document in work areas where team members regularly receive, unpack, or inventory sojo kits. The resource is available in English and Spanish and should be printed in whichever language(s) best support your team.

🖨️ Download English Version

🖨️ Download Spanish Version 

When to Use This Resource

  • A component is missing from a Turn Day Kit.
  • An entire reservation kit is missing.
  • There is uncertainty about the correct process for reporting missing items.

The goal of this resource is to help teams quickly identify the issue and follow the correct reporting process without delaying operations.

Support Contact

For both missing components and missing reservation kits, submit a ticket and the sojo Support team will look into it.