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Returning Products

When returns happen, we keep it simple and straightforward. Here’s everything you need to know before sending product back to the sojo warehouse.

 

What products can I return to sojo?

We can only accept unopened, unused, unexpired, undamaged product for a full credit to your account.

If the item is sealed and in its original condition, you’re good to go.

What products cannot be returned?

To keep quality consistent for every guest, we cannot accept:

  • Loose bottles, soaps, sponges, or any item that isn’t in its original packaging

  • Partially used or opened products

  • Empty kit bags, boxes, or any packaging components

If it’s been opened, installed, separated, expired or used—it's not eligible for return.

What should I do with opened or partially used items?

We recommend donating them to a local organization in your community such as:

  • Women’s shelters

  • Homeless shelters

  • Charitable organizations that accept hygiene products

It keeps waste low and helps people who truly need these items.

How do I return eligible items to sojo?

If you have unopened, unused product, just reach out to our support team.

📩 Email: support@getsojo.com

Our team will generate a prepaid FedEx return label for you. Once the label is ready, we’ll email it to you. Just print it, stick it on your box, and you’re set.

How do I ship my return back?

Once you have your return label(s), you have two options:

1. Drop-Off

Bring your labeled box(es) to any FedEx shipping location.

2. Schedule a Pickup

Prefer that FedEx comes to you?

Go to https://fedex.com/returnpickup, enter the Tracking ID from the return label(s) we provided, and schedule a pickup at your location.

When will I receive my credit?

As soon as your return arrives at the sojo warehouse and is inspected, we’ll apply a credit to your account. You’ll receive a confirmation email once that’s done.