---
title: Returning Products
description: return
---

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# Returning Products

## When returns happen, we keep it simple and straightforward. Here’s everything you need to know before sending product back to the sojo warehouse.

 

#### **What products can I return to sojo?**

We can only accept **unopened, unused, unexpired, undamaged product** for a full credit to your account.

If the item is sealed and in its original condition, you’re good to go.

---

#### **What products cannot be returned?**

To keep quality consistent for every guest, we **cannot** accept:

- Loose bottles, soaps, sponges, or any item that isn’t in its original packaging
- Partially used or opened products
- Empty kit bags, boxes, or any packaging components

If it’s been opened, installed, separated, expired or used—it's not eligible for return.

---

#### **What should I do with opened or partially used items?**

We recommend donating them to a local organization in your community such as:

- Women’s shelters
- Homeless shelters
- Charitable organizations that accept hygiene products

It keeps waste low and helps people who truly need these items.

---

#### **How do I return eligible items to sojo?**

If you have **unopened, unused** product, just reach out to our support team.

📩 **Email:** support@getsojo.com

Our team will generate a **prepaid FedEx return label** for you. Once the label is ready, we’ll email it to you. Just print it, stick it on your box, and you’re set.

---

#### **How do I ship my return back?**

Once you have your return label(s), you have two options:

### **1. Drop-Off**

Bring your labeled box(es) to any FedEx shipping location.

### **2. Schedule a Pickup**

Prefer that FedEx comes to you?

Go to [**https://fedex.com/returnpickup**](https://fedex.com/returnpickup)<https://fedex.com/returnpickup>, enter the **Tracking ID** from the return label(s) we provided, and schedule a pickup at your location.

---

#### **When will I receive my credit?**

As soon as your return arrives at the sojo warehouse and is inspected, we’ll apply a credit to your account. You’ll receive a confirmation email once that’s done.

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