Refill: What It Is and How It Works

First Shipment: Pump Bottles for Every Home

We start by sending pump bottles for every bathroom and kitchen sink across your portfolio. This sets the foundation for Refill and ensures every home is ready to transition from single-use products to a more scalable system.

Need help rolling it out? We’ll provide best practices based what’s worked best for other clients similar to you—so your team can hit the ground running.

First Automated Shipment: Refill Pouches for Backstock

After the bottles are in place, we ship your initial stock of refill pouches—enough to cover your first few weeks of turns and fill your shelf.

This first shipment brings you to your Target Inventory: the ideal amount of product to keep on hand based on your:

• Property count
• Kitchen and bathroom counts
• Average occupancy
• Seasonality

From there, sojo takes over—tracking usage and replenishing automatically.

We Track Occupancy + Usage

Once you're set up, sojo monitors your reservation calendar in the background.

We track:

• Occupancy across every reservation
• Average product usage of each product
• Your remaining inventory of pouches or gallons

This lets us forecast refill needs based on real booking activity—no spreadsheets, no guesswork.

Weekly Shipments Before You Run Low

When we see your shelf is getting low, sojo automatically ships more refill pouches to top you back up.

• Refill shipments arrive before you run out
• No emergency reorders or store runs
• Cleaners always have what they need to refill bottles on turn day

Everything is synced to your booking volume—so you're always stocked, never overstocked.

You’ve Got Flexibility

Refill is built to flex with your operation.

• Feeling overstocked or understocked?
  • First thing to check: How full are your pump bottles in the home? We are making our recommendations based on your housekeepers fully topping off all pump bottles on every turn.
  • We can also adjust your Target Inventory to make sure we’re really dialed in with usage across your unique portfolio.
• Busy season coming up? Increase your buffer
• Expanding to a new market? We’ll help scale your setup

We’ll work with you to dial in the right levels—so your team stays ready without wasting space or product.

👋 Questions?

Whether you’re getting started or dialing in your existing setup, we’re here to help. Reach us anytime at support@getsojo.com.